Health signals

SignalMeaning
Healthy / degradedCurrent overall channel health
Conversation latencyResponse time from an active test
Endpoint pingBasic network latency to the endpoint
AvailabilitySuccess rate over 7, 15, or 30 days
Last 60 checksRecent probe history
MiloRouter channel status
Channel cards show current health and recent availability. Latency and percentages in the screenshot are historical; use the current page.

When a channel is degraded

  1. 1

    Confirm the scope

    Check whether one model, one group, or several platforms are affected.

  2. 2

    Review request logs

    Match failures by time, model, and endpoint.

  3. 3

    Choose an alternative

    Select a healthy channel for the same type of task.

  4. 4

    Keep evidence

    Record the time and request ID, hide keys, and then contact support.